Payment Terms Payment is due when internet order is placed. Paid invoices are emailed upon shipping or pickup unless credit terms have been extended. If payments for past orders are not received, we reserve the right to cancel future orders. After 30 days, unpaid invoices are Past Due. After 60 days, the account is marked delinquent and may be placed with our collection service. Balances unpaid after 60 days will be charged interest at the rate of 1.5% per month. Expenses incidental to collection, including: court costs, fees, expenses, and reasonable attorney(s) fees equal to 18% of the unpaid balance will also be charged to any account placed with our collection service. Clients shall identify to GeminiSigns.com in writing any dispute concerning an invoice within ten days of the date of the invoice. If disputes are not identified in writing, the Client has accepted the invoice. Clients must return to Gemini Signs any and all work in dispute, accompanied by written explanation.We cannot accept responsibility for consequential damages or loss of any kind resulting from the sale, installation, or delivery of our wrap products. It is the Client’s responsibility to read our FAQ (Frequently Asked Questions) document prior to contracting GeminiSigns.com
Returns: If the Customer has a concern with the job, the Customer must contact GeminiSigns.com IN WRITING before proceeding with any charge backs or credit returns. GeminiSigns.com will be given 30 days opportunity to correct and resolve any disputes prior to any legal action or credit returns.
All signs are custom made projects that are not refundable.
If the Customer has a concern with the job, the Customer must contact GeminiSigns.com in writing before proceeding with any charge backs or credit returns or legal action. GeminiSigns.com will be given the opportunity to review the complaint and respond to any complaint.
After Palmer Signs has been given the chance to explain the concerns, the Client has the right to negotiate an agreement with GeminiSigns.com If no agreement can be met, mediation is the first option prior to any customer claims.
As all jobs are custom made, GeminiSigns.com must be given the opportunity to reprint or reinstall any job, before the Client issues any credit card charge backs or returns.
In the event that the Client issues a credit card charge back, or alleges he/she does not authorize the credit card transaction, the credit card company will issue an inquiry. When the credit company investigates the claim, and if the credit card company’s decision is made in favor of GeminiSigns.com the customer will be held liable for all legal fees, professional research, and discovery time associated with GeminiSigns.com
Estimates and Taxes:Estimates are good faith estimates based on job specification information provided and current material costs. Pricing and schedule are subject to change upon receipt of artwork and approval of estimate. The client order is subject to applicable state and local taxes unless we have a Government Sales Tax Use and Exemption form completely filled out denoting that said corporation is exempt from sales tax.
Job Errors & Cancellations:If the customer cancels the order before its completion, the customer shall be responsible for the cost of any proofs, artwork, materials, and work done until cancellation notice is received in writing. In addition, GeminiSigns.com reserves the right to charge a 15% cancellation fee in addition to the actual charges to cover internal costs including but not limited to scheduling, client communications, and resources utilized. Palmer Signs will gladly re-image any job that has problems due to an error on the part of Geminisigns.com. Geminisigns.com will not be held responsible for errors in work after final client sign-off on sketch designs.
Project Start Time: The sign project does not begin until ALL support files and items related to completion of the job are in house, the customer then approves the artwork, and the customer is accepted for credit and billing terms. GeminiSigns.com will consult with the customer to determine the substrate and process that will best suit the needs and conditions set forth in the scope of the project.
Trademarks and Copyrights: Reproduction of copyrighted materials in any form without prior permission of the originator is illegal. It is the responsibility of the Client to obtain said permission.
Additional Charges: A $60 fee will be added to the invoice for all vehicles that have not been recently washed (i.e., the vehicle must be clean, not waxed). This fee includes the labor cost of washing your vehicle by our certified installers. To avoid this charge, please wash your vehicle before your installation specialist arrives on-site.
Warranty on Labor and Materials: GeminSigns.com offers a one-year warranty on the installation of vinyl lettering, one-year on the material applied to the windows, two years on the cast laminated adhesive vinyl applied by GeminiSigns.com
Agreement: This agreement constitutes the entire agreement between the parties and will supersede all proposals or prior agreements, oral or written, and all other communications between the parties relating to the subject matter of this agreement.
By accepting our proposal and estimate for work to be performed and activating the job order, the customer agrees to the terms stated above.”